Design System

• Responsible for the creation and maintenance of a cross-functional design system program that delivers a measured increase of 50% productivity to a central team of designers and over ten front-end development teams, reducing the cost of software feature production

• Establish and maintain design system backlog, including ongoing prioritization, against design and engineering initiatives to ensure readiness for product features, as well as management of internal design requests requiring traditional DesignOps responsibilities

• Align the user interface and experience for 12 Bigtincan solutions through collaboration with design and engineering teams to implement design system components and patterns

• Create and maintain design system documentation that communicates component status across multiple libraries, presents the value of new tools and workflow adoption, cross-functional workflows, and other key resources required for successful development implementation

• Collaborate with executive leadership on purchase decisions and application of cost-saving tools, including automated visual testing for design system elements

ScrollMotion Enterprise Platform Acquisition and Integration

• Managed cross-functional team in the migration of a multifaceted software system acquired from Scrollmotion, Inc. that enabled the creation, distribution, and consumption of mobile first interactive content

• Oversaw portfolio of interactive content projects, involving external creative agencies and customer stakeholders, ensuring continued renewal of annual recurring revenue

• Created and maintained complex data workflows that delivered engagement reports to client analytics platforms, including the implementation and building of custom data views in unique destination reporting suites

• Leadership role within the Information Technology department, overseeing the organization and administration of DevOps for complex project delivery, including external vendor engagement, technical infrastructure management, and workflow optimization

• Managed relationships with five key technology vendors that varied in resource engagement and contract structures, with a cumulative annual budget of approximately $3M

• Project lead for multiple complex projects, including the rebuild, redesign, and mobile optimization of Team for Kids’ website and developing the marathon mobile app (Webby Award nominee for best use of tracking technology with user base of over 400,000)

• Led backlog management and iteration/sprint planning for several software products, including custom internal ERP software, website content and commerce tools, and a custom race results publishing platform, serving approximately 700,000 runners annually

• Managed a team, including external vendors, in the migration of website commerce functionality to Sitecore Commerce, contributing to the continuity of $113M in revenue, and expanding revenue streams by adding promo code and gift card capabilities

• Oversaw and maintained pivotal Sitecore Commerce integrations, including NYRR’s custom registration and resource planning system and Stripe (payment processor)

Senior Project Manager

• Strategic and functional leader for complex client relationships and project portfolios at a leading mobile SaaS (Software as a Service) company, managed delivery of custom applications independent of standard product offering

• Created and managed product user stories based on ongoing client relationships, tracked features through development, quality assurance, acceptance, and delivery alongside standard SaaS offerings

• Established operational strategy and resource use to align with company and client objectives

• Developed and maintained program workflows and system architecture, including documentation that contributed to overall PMO success

• Established and oversaw various client workflows, including content design, production, management, and MDM or AppStore distribution of custom applications

• Full lifecycle management of projects involving advanced integrations, including reporting into CRMs, such as Salesforce and AppDirect, and analytics solutions such as Omniture (now Adobe Experience Cloud) and Google Analytics 

Project Manager

• Coordinated and managed cross-functional teams, vendor and agency partners, subcontractors, and ensured alignment with all project stakeholders and executive committees

• Developed and executed comprehensive project plans governed by SDLC, waterfall, and agile methodologies

• Managed client relations for global projects across a wide range of industries including pharmaceutical, financial, entertainment, insurance, and consumer electronics

• Tracked and analyzed all project financials, ensured projects were delivered within budget and associated revenue was recognized

• Led requirements gathering, scoping, and estimation processes, including contract creation

• Managed client and stakeholder communication plans and associated project status reporting

• Created and oversaw documentation for digital asset best practices/guidelines for partners

Project Management

Communication ● Stakeholder Engagement and Management ● Requirements Gathering ● Scope Definition and Management ● Sprint Planning ● Stretegic Thinking ● Retrospectives 

Tools

Project Admin: JIRA ● Azure DevOps (formerly VSTS) ● Confluence ● Airtable ● Monday ● Asana ● Trello ● Smartsheet 

Web / Marketing Platforms: Sitecore (Content Management and Commerce) ● Stripe ● Salesforce Marketing Cloud ● Marketo

Analytics & Data: segment.io ● Adobe Analytics ● Keen ● Google Analytics ● Stata 

Support: Zendesk ● Salesforce Service Cloud

General/Other: Figma (Deign), Chromatic, ChapGPT, iWork (Pages, Keynote, Numbers), MS Office (Word, Powerpoint, Excel), Google Suite (Docs, Slides, Sheets, Calendar, and more)